Support & Help

Last updated: July 2026 · App: Latus · Developer: Guy Shoham

Latus is your smart travel companion — trip planning, budget, translation, weather, and an AI journal, all in one place. This page collects how to reach us and answers to common questions.

For any question, issue, or suggestion: latus.support@gmail.com
We aim to reply within one to two business days.

Frequently asked questions

How do I start a new trip?
On first launch, pick a destination and set your dates — Latus builds an initial itinerary. You can add and edit activities any time from the "Plan" screen.

Weather isn't showing — what should I do?
Make sure you're online and reopen the home screen or the "Weather forecast" screen. The forecast refreshes automatically and depends on the weather service being reachable.

Do I need an account?
No. Most features work without an account and data stays on your device. Signing in with Google is required only for the Shared Trip feature (planning together with friends).

Where is my data stored?
Most data (planning, journal, places, documents) is stored privately on your device. Shared-trip content is synced to the server only when you're signed in and using that feature.

How do I delete my data or account?
Local data: Settings → "Reset all data", or remove the app. Account and cloud deletion: see the account deletion page.

More information

Contact

Latus · Developer: Guy Shoham · latus.support@gmail.com